Returns

Orders placed during the promotional period between November 20th and December 31st are eligible for an extended return timeframe, allowing customers up to 30 days to initiate a return request. All other standard return rules and conditions remain applicable during this extended window. Customers should be aware that returns are generally accepted in the form of store credit rather than monetary refunds, and returns made due to preference changes or incorrect sizing do not qualify for cash reimbursement.

Certain exclusions apply to the return policy, particularly for items marked as final sale, which are not eligible for return, exchange, or credit under any circumstances. Customers are required to ensure that any returned products meet strict condition guidelines before sending them back. Items must be in unused condition, with all original tags securely attached and intact. Products must not contain any visible marks, stains, or signs of wear, including cosmetic residue such as makeup or tanning products. Hygiene-related requirements are especially important for items like bodysuits and swimwear, where protective stickers must remain in place.

Additional condition requirements include ensuring that garments are free from any odors, including perfumes, deodorants, body scents, or detergent smells. Certain accessory items, such as earrings and intimate wear, cannot be returned due to hygiene regulations. Some styles may also include additional packaging elements, such as security ribbons, which must remain attached and undisturbed for the return to be considered valid. Proof of purchase or a valid receipt is also required when submitting a return request.

The company reserves the right to decline any return that does not meet the outlined conditions or falls outside the designated return period. In such cases, items may be sent back to the customer, and any associated shipping costs will not be covered. This policy is in place to ensure fairness and maintain product quality standards across all returned merchandise.

To simplify the return process, customers are encouraged to use the designated online return system. Through this platform, users can select the items they wish to return, specify the reason for return, and follow guided steps to complete the request. Once the process is finalized, a prepaid return shipping label is typically issued to facilitate easy and traceable shipment back to the warehouse.

It is important to note that returns initiated due to change of mind may incur a processing fee, which will be deducted from the final store credit amount issued to the customer. This helps cover handling and processing costs associated with returned goods. For customers located in the United States and Canada, a fixed return shipping fee is applied, which is automatically deducted from the refund value. For other international regions, return shipping is arranged through local postal services, and costs may vary depending on location and carrier.

Any customs duties or import taxes originally paid on the order are determined by local authorities and are not eligible for reimbursement or store credit. Customers are advised to consider this when initiating international returns, as these fees fall outside the company’s control and are governed by regional regulations.

Items purchased under final sale conditions remain strictly non-returnable and cannot be exchanged or refunded in any form. Customers are encouraged to review product details carefully before purchasing to ensure satisfaction with their selections.

For any additional questions or assistance regarding the return process, customers are encouraged to contact the support team, who are available to help guide them through the necessary steps and provide further clarification where needed.